It is nice to know that customer care is highly regarded by your company, your approach is an example many huge conglomerates could learn from !! ................
Having broken my back in a riding accident on our farm in June 2007 and corresponding to you from my bed, may mean i will eventually beat a path to your door for a ride-on-mower, instead of the pedestrian Mountfield that we previously purchased from you.
In six months time, I shall hopefully take up from my bed and walk towards your store in this endeavour !!
Thank you again for your charming letter Mr Fletcher.